At VitaliaBeauty, we are dedicated to making your online shopping experience seamless, enjoyable, and transparent. Our shipping policy is designed to ensure your order reaches you promptly and safely.
We currently ship to the United States only.
If you enter a shipping address at checkout and it shows that we do not deliver there, it means we are currently unable to ship to that location.
We strive to process your orders quickly and efficiently:
Order Cutoff Time: All orders placed before 5:00 PM Eastern Standard Time (EST) will be processed the same business day. Orders placed after this cutoff time will begin processing the following business day.
Handling Time: Our handling and packaging process typically takes 1 to 2 business days, Monday to Friday. During peak seasons or promotional periods, processing may require additional time.
We understand you are excited to receive your order, and we do everything possible to expedite delivery.
After processing, orders shipped within the United States typically take 6 to 7 business days to arrive.
| Country | Transit Time | Shipping Method | Cost |
|---|---|---|---|
| United States | 6–7 business days | Standard Shipping | $4.95 |
| United States | 6–7 business days | Premium Shipping | $9.95 |
Estimated Total Delivery Time: Including processing, most orders reach our customers within approximately 7 to 18 business days.
Please note that these are estimated times. Occasionally, delivery delays due to carrier disruptions, holidays, severe weather, or other unforeseen circumstances may occur.
We partner with trusted and reputable shipping providers to ensure your packages arrive safely and securely.
The carrier selected for your order will depend on package size, weight, destination, and the best available service option at the time of shipment.
We offer two shipping options for orders within the United States:
| Shipping Method | Cost |
|---|---|
| Standard Shipping | $4.95 |
| Premium Shipping | $9.95 |
Shipping costs will be displayed at checkout before completing your purchase.
Once your order has been dispatched, you will receive an email notification containing your tracking number and a link to track your order. You can follow your shipment’s journey and expected delivery date in real time.
If your tracking information has not updated within 48 hours, please contact our customer support team for assistance.
We take great care in packaging and shipping your items. However, if you encounter any issues with your shipment, we are here to help.
Delayed Packages: Please allow an extra 1 to 2 business days beyond the estimated delivery window due to occasional carrier delays. If your package is significantly delayed, please contact us.
Lost or Missing Packages: If your tracking shows that your package was delivered but you have not received it, please contact our customer service team immediately. We will investigate the issue and help provide a solution.
Damaged Packages: If your order arrives damaged or incomplete, please inform us within 48 hours of delivery. Please retain the original packaging and take photos of the damage so our customer support team can assist you with a replacement or refund where applicable.
For further questions regarding our shipping policy, please contact our customer service team directly.
VitaliaBeauty
Email: info@vitaliabeautyshop.com
Customer Service Hours: Monday to Friday, 9:00 AM – 8:00 PM EST
We aim to respond to all inquiries within 12 hours.
