At VitaliaBeauty, we want you to feel confident in your purchase. If you are not completely satisfied, we’re here to help.
This Refund Policy outlines the conditions under which returns and refunds may be accepted.
We offer a product-specific return window:
The exact return period applicable to your purchase will be clearly stated on the product page at the time of purchase.
Requests made outside the specified return window for that product will not be accepted.
To be eligible for a return:
We reserve the right to refuse returns that do not meet these conditions.
The following items are not eligible for return or refund:
To initiate a return, please contact us at:
Please include:
Our support team will review your request and provide further instructions.
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping method, as we are not responsible for lost return packages.
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We may request photo evidence to process a replacement or refund.
Once your return is received and inspected:
Shipping costs are non-refundable unless the return is due to our error.
If you haven’t received your refund:
If you’ve done all of this and still have not received your refund, please contact us.
We only replace items if they are defective or damaged.
If you need an exchange, contact us at info@vitaliabeautyshop.com.
Orders cannot be canceled once they have been processed or shipped.
For any questions regarding our Refund Policy:
VitaliaBeauty
Email: info@vitaliabeautyshop.com
